Also referred to as behavior change marketing, social marketing aims to change or maintain a person’s behavior for the benefit of the individual or community as a whole. Most people will remember “click it or ticket” campaigns for seatbelt use. Believe it or not there was a time when using a seat belt was not automatic. A national social marketing campaign conducted in the late 70s helped encourage generations of car drivers and riders to “buckle up”. That campaign used television, billboards, and the potential for a costly ticket as interventions. Today, social marketing campaigns continue to use a variety of communication channels that now include social media platforms like Facebook, Instagram, YouTube, and others.
Social Marketing is a planned process for influencing change. Social Marketing is a modified term of conventional Product and Service Marketing. With its components of marketing and consumer research, advertising and promotion (including positioning, segmentation, creative strategy, message design and testing, media strategy and planning, and effective tracking), Social Marketing can play a central role in topics like health, environment, and other important issues.